Different Type of Salesforce Cloud
With the
growing business, it becomes very difficult to handle everything manually. The
prospects, leads, customers all become huge and it becomes difficult for the man force to handle Pressure. Salesforce has its Different Salesforce Cloud
which helps you in managing all these data automated.
Different type of Salesforce cloud
are as follows:
1. Sales
Cloud
2. Service
Cloud
3. Marketing
Cloud
4. Commerce
Cloud
5. Community
Cloud
1. Sales Cloud:
Salesforce
sales cloud is basically a module in salesforce where the entire sales process
is handled and revenues are generated. It helps a businessman to grow their
accounts, find customers, and close the deals faster. More leads get generated
and it accelerates productivity by providing Insight decisions.
Features of Salesforce Sales Cloud:
• Einstein
AI: Salesforce uses Einstein artificial intelligence to analyze the data
and check for the deals which are won and lost. Helps to Prioritise the leads
which are best and can be converted, Explore customers behavior as well
prospect engagement & also reduces data entry work by adding meetings and
records to relevant emails.
• Contact
Management: Access the customer data including their contacts, their past
communication details, their deals, the process of their involvement in deals.
Help pull the data from customer social media accounts to get in deep details
of them.
• Opportunity
Management: Helps to look into customer’s activity and update you with ways
to win deals. One can send emails simply with templates to grab more
opportunities. The entire team gets engaged by processing from their mobile
phones and replying to the updates.
2. Service Cloud:
Salesforce
Service Cloud is another module in salesforce.com which refers to services
provided. It provides services like call-center, live conversations, knowledgebase, assistance with products to customers. The main motive of service cloud
is keeping people happy.
Features
of Salesforce Service Cloud:
• Lightning
Console: The entire information including subjects, customer profiles,
knowledge base and provided to the agent so that they can easily Interact with
the customer and provide them better solutions with world-class service. The
Lightning Console is a Portal that provides information to the agent at the right place where it is required the most.
• LiveMessage
& LiveChat: Nowadays message chat had become the most widely used source
of communication. Salesforce LiveMessage is used here for mobile
messaging. Messaging reduces the cost and helps to handle more than single
customers at one time hence resulting in increasing Productivity.LiveChat helps
talk to customers in real-time. People online reply within a few seconds and
conversations end up very fast resulting in increased leads.
3. Marketing Cloud
Salesforce
Marketing cloud helps navigate the entire customer journey on one platform. It
provides channels and helps marketers deliver right message on right time.
It helps marketers as follows:
• Marketing automation helps reach
customers through relevant messaging. One can also build and manage campaigns
to drive user engagement.
• Adding mobile to email and social
campaigns help reach customers anytime, anywhere.
• Enhance new customer acquisition,
re-engage inactive customers, and align advertising with every channel.
4. Commerce Cloud
Salesforce
commerce cloud provides a unique online
shopping experience. It delivers a strategic and personalized shopping
experiences collaborate IT solutions on one cloud that is stable and
scalable provides continuous innovations without delays or disruption,
Maximizes productivity by centralized management and unifies store with store
operations, order management, POS, etc..
Features
of Salesforce Commerce Cloud:
• Modern
Storefront App & Full Customization:
Builds and launch apps quickly with efficient and responsive frontend
design. Enhance existing apps by adding custom functionalities.
• Checkout
& Customer Service: Maximise conversions and empower agents to interact
with customers on call or web and look into queries related to storefront and
shopper order history.
• Campaigns,
content Management: Launch campaigns, promotions, and A/B tests to improve
customer loyalty by providing them with good content and offers even.
5. Community Cloud
Salesforce the community in lightning collaborates customers, partners, and employees and
connects them by building a community relevant to their business. Everyone can
build the community and share their thoughts and problems with other members. It
helps customers connect with each other and help each other. Customers can
interact with each other, share their services, and provide feedback too.
Features
of Salesforce Community Cloud:
• Business
Integration: Communities can be infused along with data from any system,
anywhere. Customers can provide support and update opportunities for their
partners. They can share the files too. They can integrate objects as well as third
parties.
• Personalization:
Salesforce community cloud automatically suggests connections to the groups and
communities build and engage them in deeper participation by recommending them
things of their interest.
• Customisation
and Branding: one can customize the community cloud to extend the online
experience, can add custom templates. Anyone can use Visual Designer for
providing custom community layouts.
